Internal Inquiry & Case Management System

<Background>

Internal inquiries and case handling often involve multiple departments. Managing requests through emails and manual processes made it difficult to track progress and ensure timely responses.

<Solution>

Built on Microsoft Power Platform, the solution integrates inquiry management, task assignment, response deadlines, approval workflows, and case tracking into a unified digital process.

<Business Value>

The system standardized and visualized case management processes, improved cross-functional collaboration, and increased transparency and traceability throughout the workflow.